FAQ

Purchasing & Orders

How do I place an order?

Ordering from Furwellness is easy! Simply browse our collection, add your chosen items to the cart, and proceed to checkout. You'll receive a confirmation email once your order is placed.

Can I modify or cancel my order after placing it?

We process orders quickly, so changes or cancellations may not always be possible. If you need to make adjustments, please contact our customer support team at furwellnessau@gmail.com within 12 hours of placing your order.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, Afterpay (for Australian customers), and Apple Pay.

Do you offer gift cards?

Yes! We offer digital gift cards in various amounts. These make a perfect gift for pet lovers.

Shipping & Delivery

Where do you ship to?

We currently ship across Australia and internationally to select countries. If you're unsure whether we ship to your location, please contact us.

How much is shipping?

  • Australia: Free shipping on orders over $100. Flat-rate shipping of $4.99 for orders below $50.
  • International: Rates vary depending on the destination. Shipping costs will be calculated at checkout.

How long does shipping take?

  • Australia: Standard shipping takes 7-12 business days
  • International: Delivery times vary between 7-15 business days depending on the location.

How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number. You can track your order using the link provided in the email.

What if my order is delayed or lost?

If your order is delayed beyond the estimated timeframe, please check your tracking link first. If you still need assistance, reach out to our customer service team, and we’ll do our best to resolve the issue.

Returns & Refunds

What is your return policy?

We offer a 14-day return policy on unused and unopened items. If you're not satisfied with your purchase, simply contact us at furwellnessau@gmail.com to start a return.

Do you offer refunds?

Yes! If your item is returned in its original condition, we will process a refund to your original payment method. Shipping costs are non-refundable.

Can I exchange an item?

Exchanges are available for defective or damaged products. If you received an incorrect or damaged item, please email us within 7 days of delivery with photos, and we’ll arrange a replacement.

Products & Care

Are your products safe for all dogs?

Yes! All Furwellness products are made from high-quality, pet-safe materials and are tested for durability. However, we recommend supervising your pet with new toys, especially if they are strong chewers.

How do I clean my dog’s leash and toys?

  • Leashes: Hand wash with mild soap and water, then air dry.
  • Rubber Chew Toys: Rinse under warm water and use a pet-safe detergent if needed.
  • Snuffle Mats: Machine wash on a gentle cycle or hand wash for longevity.

Contact & Support

How can I contact Furwellness?

We’re happy to help! You can reach us via:
📧 Email: furwellnessau@gmail.com
📱 Instagram DM: @furwellnessau
💬 Live Chat: Available during business hours on our website

Do you offer wholesale or bulk orders?

Yes! If you’re interested in carrying Furwellness products in your store or need bulk orders, email us at furwellnessau@gmail.com for inquiries.